FAQ

Who are we?

Republic Of Rattan (ROR) is an online trader of rattan furniture and decor based in Brisbane, Queensland. Our showroom in the suburb of Virginia (Brisbane) is open by appointment only, during regular business hours Monday to Friday, in case you would like to see any of our products in person.

Please email us at hello@republicofrattan.com.au in advance, we’ll be glad to show you around.

A minimum of 48 hours is required from receipt of payment until Goods are ready for shipment or collection. The charges for delivery will be added to the price of the Goods.

We will arrange delivery if you are located in the delivery areas serviced by ROR or its third party nominated carrier. The booking of freight is a complimentary service, and we strive to find the most cost effective carrier for each order.

Please note that for all orders, issues that restrict delivery, which may include lift access, long driveways, higher than 2 stories, or streets with restricted access, may incur additional charges.

If you wish to collect the Goods from our warehouse in Virginia, QLD, please let us know when placing your order. You can pick up orders by appointment only.

Yes! our designers can work with you for any custom order, including full container load from our manufacturers. The usual lead time is 12 to 14 weeks and requires a 50% deposit. ROR does not offer a refund on change of mind purchases once deposit is paid for custom orders of this type.

Pricing is subject to change without notice. Payment in full must be received before any order is available for collection or dispatch.

You can complete your purchase by credit card or by using afterpay (visit afterpay T&C http://www.afterpay.com/terms)

Most of our products are hand made and using natural materials ensuring each piece is distinctively different and possesses unique characteristics. Small variations or imperfections in color, design, size and finish may occur from piece to piece and from online representations to delivered items. Every effort is made to achieve consistency of colour, texture and finish, this however is not guaranteed and no liability will be accepted by ROR for said variations.

Products made from certain natural fibres may present tonal variations within the fibre, which are not considered faults. Cracking, splitting, natural defects or leaching of natural oils may be present in natural timbers and are not considered faults. ROR cannot be held responsible for damages incurred from the leaching of natural timber oils. Any product that is hand made from natural materials will age naturally, and eventual changes in the look and/or feel of the finish is normal and expected.

Care: All furniture made from rattan, wicker, cane, seagrass, banana leaf fibres and other natural materials should be kept under cover, away from direct sunlight and moisture. When left outside, and if the furniture becomes wet, leave to dry. Prolonged dampness can lead to mould.

To maintain natural furniture clean, dust regularly with a soft cloth, a soft brush, or vacuum the piece with the brush attachment of a vacuum cleaner. A soft bristled toothbrush is ideal for those hard to get places. Periodically wipe it down with a soft cloth.


Cushions: We recommend a simple vacuum of your fabric cushions every week and loose seat and back cushions should be rotated and plumped regularly to extend the life of the fabric and the foam. Always lift your sofas, never drag them as you may break or scratch the legs. It is common for seat foams to soften over time. Avoid direct heat such as sunlight, fires or air-conditioners to prevent fading, moisture build up and/or scorching. Sharp objects can cause nagging, tearing or pulling of the fabric. Cut any loose threads off the sofa, do not pull them. Minor spills should be quickly blotted with an absorbent paper towel or clean cloth to avoid staining. Avoid using aggressive household cleaners.

Retail clients only: If you are not satisfied with the condition or quality of our products send your request for refund in writing to support@republicofrattan.com.au within seven (7) day period and we will contact you with a return authorisation. 

Our seven (7) day return policy covers all products except products ordered with custom ordered fabrics. The seven (7) day period begins the day you receive the product.

Your account will be credited with the original form of payment within ten (10) business days of the products arriving back to our warehouse in their original condition and in their original packaging. Your refund will not include delivery charges from shipping the product to you. 

You are responsible to ensure that returned items are returned safely. ROR cannot be responsible for lost goods and you will be solely liable for the shipment cost of the return. 

Please note that slight imperfections in paint and finish are not defects of a product, as these form and integral part of the product and only enhance its character and design, and therefore not eligible for credit claim after seven (7) days of delivery. 

Damaged products:

Damaged or defective products are eligible for returns and are subject to prior authorisation by ROR, and must be shipped within seven (7) days of receipt of the product through an approved third-party carrier. Please follow this procedure:

When unpacking your products, inspect for any damage.


If damage has occurred please email ROR at support@republicofrattan.com.au with a detailed account of what damage has occurred and include photos. Please note if the packaging was damaged when it arrived.Please retain all packaging so that the item can be collected in the original packaging.ROR will contact you with a return authorization, and instructions on shipping procedure. 

Our warehouse address is:

5A/143 St Vincents Rd

Virginia QLD 4014

ROR Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.