Most of our products are hand made and using natural materials ensuring each piece is distinctively different and possesses unique characteristics. Some variations or imperfections in color, design, size and finish may occur from piece to piece and from online representations to delivered items. Every effort is made to achieve consistency of colour, texture and finish, this however is not guaranteed and no liability will be accepted by ROR for said variations.
Products made from certain natural fibres may present tonal variations within the fibre, which are not considered faults. Cracking, splitting, natural defects or leaching of natural oils may be present in natural timbers, causing unavoidable staining to light fabrics that come into contact, and are not considered faults. Any product that is hand made from natural materials will age naturally, and eventual changes in the look and/or feel of the finish is normal and expected.
Care: All furniture made from rattan, wicker, cane, seagrass, banana leaf fibres and other natural materials is recommended for undercover use and should be kept away from all weather. Prolonged dampness can lead to mould.
Note: Rattan items are best suited for use undercover out of direct weather. With proper care rattan furniture can last for many years. If not undercover, outdoors and exposed to direct sun, the frame and colour can change at a faster rate. Some customers prefer this weathered, lived-in look for the aesthetics it provides.
It is up to the customer to use any furniture outside, however due to possible exposure to any weather, any exterior use voids any applicable warranty.
To maintain natural furniture clean, dust regularly with a soft cloth, a soft brush, or vacuum the piece with the brush attachment of a vacuum cleaner. A soft bristled toothbrush is ideal for those hard to get places. Periodically wipe it down with a soft cloth.
Cushions: We recommend a simple vacuum of your fabric cushions every week and loose seat and back cushions should be rotated and plumped regularly to extend the life of the fabric and the foam. Spot cleaning is recommended. Always lift your sofas, never drag them as you may break or scratch the legs. It is common for seat foams to soften over time. Avoid direct heat such as sunlight, fires or air-conditioners to prevent fading, moisture build up and/or scorching. Sharp objects can cause nagging, tearing or pulling of the fabric. Cut any loose threads off the sofa, do not pull them. Minor spills should be quickly blotted with an absorbent paper towel or clean cloth to avoid staining. Avoid using aggressive household cleaners.