Terms & Conditions
REPUBLIC OF RATTAN® TERMS AND CONDITIONS AND CLIENT AGREEMENT (RETAIL CLIENTS ONLY)
Republic Of Rattan®, 5A/143 St Vincents Rd, Virginia, QLD 4014,
These Terms and Conditions constitute an agreement between You and Republic Of Rattan® ABN 159 1028 2547 (“ROR”). Please read them carefully as they set out the Terms and Conditions under which You purchase products from ROR. By completing the Client Registration form and either using the ROR website or accepting any written offer or quotation by ROR to supply You agree to be bound by the Terms and Conditions of this agreement. “You” and “Customer” means the person named as the Client on any Client Registration form or other form of application or Order for the supply of Goods completed or made by such person and any person using the website (and “Your” has the corresponding meaning).
(a) Your Account Information Form whether in written form or completed electronically by means of the website;
(b) any quotation or written offer to supply Goods by ROR;
(c) these Terms and Conditions;
(d) Your Order;
(e) ROR Privacy and Security Statement.
An agreement exists between You and ROR once:
(i) ROR receives an Order and does not reject it before confirming dispatch of the Order.
(ii) ROR confirms and accepts an Order by notifying You in written or electronic form confirming receipt of the Order and/or You receive written or electronic notification
confirming dispatch of the Order; and
Until confirmation of dispatch of an Order ROR may reject Your Order and refund any payment made by You.
Each Order is a separate agreement and these Terms and Conditions will be deemed to be incorporated into any and each agreement between ROR and You. Any terms and conditions contained in any Order, acceptance or other document from You and all representations, statements, terms and conditions and warranties (whether implied by statute or otherwise) not embodied in these Terms and Conditions are expressly excluded to the fullest extent permitted by law.
All Orders by You for Goods must be made by way of order form transmitted electronically, by facsimile, by post or hand delivery to ROR and will be deemed to be an offer by You to purchase the Goods pursuant to these Terms and Conditions.
The price payable for the Goods will be the price as detailed on this website.
The Goods will be deemed ordered and supplied in accordance with the description and the product number detailed on this website.
- CLIENT REGISTRATION
Any costs associated with accessing the ROR website and placing Orders for Goods on the website including, but not limited to, internet provider fees are Your sole responsibility.
- ORDERS AND DELIVERY
ROR will not accept any responsibility to You for any loss or damage You may suffer by reason of any delay in delivery whether same is due to negligence of ROR or any other party or due to strike or any other industrial action be it of ROR or from any other cause or party whatsoever beyond the reasonable control of ROR. Your liability to pay for Goods together with GST arises at the time of Order. Anyone at the delivery address who receives the Goods will be presumed by ROR to be authorised to receive the Goods. Delivery of the Goods will be deemed to have been made when ROR fills Your Order, issues an invoice and/or collates and prepares the Goods and notifies You they have been dispatched.
A minimum of 48 hours is required from receipt of payment until Goods are ready for shipment, and will normally ship within 5-7 business days.
If there is no-one at the delivery address when the Order is delivered ROR may charge You and You must pay an additional delivery fee if a further delivery attempt is made. If delivery is not possible ROR will arrange return of the Goods to it and will be entitled to the payment of the cost of attempted delivery or other shipping costs and any relevant taxes and duties which may, at the discretion of ROR, be deducted from any part of the purchase price which may be refunded to You following such attempted delivery.
- PRICING AND PAYMENT
Payment for all purchases must be on a fully pre-paid basis made at the time of You placing each Order.
If payment is made by credit card, by doing so You warrant to ROR that You are an authorised user of the credit card used to complete payment for each Order.
- RISK AND OWNERSHIP IN THE GOODS
5.2 You acknowledge and agree that clause 5.1 creates a purchase money security interest in the Goods which ROR is entitled to register under the Personal Property Securities Act 2009 (Cth) (“PPSA”). To the extent permitted under the PPSA, You and ROR agree to contract out of the provisions listed in Section 115 of the PPSA. You waive Your right to be provided with verification statements under section 157 of the PPSA. It is agreed by You and ROR that neither will disclose to any third person information of the type referred to in Section 275(1) of the PPSA and that for the purposes of Section 275(6) of the PPSA this is a confidentiality agreement.
- RETURNS OR REFUNDS
6.2 Subject always to the preceding sub-paragraph 6.1 and to paragraph 5 of these Terms and Conditions, if You are not satisfied with the Goods or if they are faulty or damaged You may, at the discretion and with the written authorisation of ROR, return the Goods for repair, exchange or refund but only if You comply with the following process:
(a) You must inspect the Goods at the time of delivery and complete the Delivery Goods Advice form or Consignment Note provided by our nominated carrier confirming receipt of the Goods in good condition or identifying any damage or defect in the Goods.
(b) You must notify ROR of Your dissatisfaction with the Goods or of any claim arising from any defect or damage within seven days of receipt of the Goods or, where such defect only becomes apparent after receipt of the Goods and completion of the Delivery Goods Advice form or Consignment Note, within 7 days of the defect becoming apparent.
That notification must include full details of the nature of the claim;
(c) notification to ROR must be made in writing by email to firstname.lastname@example.org following which You will be provided with a “Returns Confirmation”;
(d) Your Returns Confirmation must be provided when returning Goods;
(e) returns must be made utilizing a ROR nominated carrier and will be arranged by ROR at the earliest opportunity as determined by ROR;
(f) provided the returns process is followed ROR will at its discretion either refund the purchase price in full, repair or replace the Goods as soon as is reasonably practicable;
(g) if ROR agrees to refund the purchase price to You the refund will only be credited or paid to the original source of payment and will be processed by ROR usually within seven days of return to the ROR warehouse less a re-stocking fee of 20% calculated on the GST inclusive price of the Goods;
(i) replacement of Goods is subject to availability of the same item and style and repair of Goods will be undertaken at the cost of ROR and in accordance with the same delivery terms as for purchases and in all respects at the cost of ROR;
ROR will not accept any claims, returns nor any liability for repair, exchange or refund in respect of defects or damage caused in whole or in part by misuse, abuse, neglect, accident, failure to follow product warning or care information (either provided with the Goods or available on the website) or where repairs or alterations have been made to the Goods, save where such repairs or alterations have been carried out or authorised by ROR.
- APPEARANCE, PRESENTATION AND CARE OF GOODS
All products are hand finished ensuring each piece is distinctively different and possess unique characteristics. Due to these characteristics the colour, texture and finish may vary from piece to piece and from online representations to delivered items. Every effort is made to achieve consistency of colour, texture and finish. This however is not guaranteed and no liability will be accepted by ROR for variations in colour, texture and finish.
ROR recommends that where product care and use information is published online or attached as labels to or delivered with the Goods that You carefully review such information before using them to ensure You are fully aware of the particular quality of the Goods and any specific care, maintenance or use requirements. ROR will not accept any liability for damage or destruction of the Goods by reason of any failure by You to care for, maintain or use the Goods in accordance with that information.
ROR will not accept liability for any loss or damage whatsoever, whether directly, indirectly or consequentially arising from any fault, defect or damage in the Goods caused to You or any third party or to his or their property or interests by ROR, its servants or agents.
ROR will not be liable in any circumstances for any technical advice or assistance given or rendered by it to You whether or not in connection with the manufacture or construction or supply of Goods for or to You.
- INTELLECTUAL PROPERTY RIGHTS
Subject to the preservation of any rights attaching to conditions or warranties implied by law as referred to above You agree that any liability of ROR arising out of or in connection with any breach of any express or implied warranty or condition in respect of Goods or services supplied to You by ROR whether through the use of the website or otherwise will, at the election of ROR be limited to:
(a) if the condition or warranty relates to Goods, the replacement or repair of the Goods or the supply of equivalent Goods; and
(b) if the condition or warranty relates to services, the supplying of the services again or the payment of the costs of having the services supplied again.
You agree that the entire risk arising out of installation, downloading, use or performance of any part of the ROR website remains with You. To the extent permitted by law, You release and discharge ROR from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data, or loss or damage which may reasonably have been supposed to have been in the contemplation of You and ROR as at the date of this agreement) arising out of or in connection with the website or any agreement between You and ROR incorporating these Terms and Conditions, including, without limitation, loss or damage caused by the negligence of ROR or its related corporations, servants or agents.
- USE OF WEBSITE
You will not engage in conduct of any kind whatsoever which may or may be designed or intended to damage or interfere with the operation of the ROR computer system or website
or the computer systems or websites of other users of the website including, but not limited to, by hacking, malicious damage, propagating viruses or worms or by overloading.
- CHANGES TO TERMS
You may not change any Terms and Conditions or seek to vary these Terms and Conditions by attaching conditions to Your Orders or by any other means unless ROR agrees in writing to such change or variation.
- FORCE MAJEURE
- PRIVACY AND SECURITY
“agreement” means an agreement between You and ROR comprising Your order and these Terms and Conditions (as amended from time to time) pursuant to which You purchase
Goods from the catalogue, use the ROR website www.RepublicOfRattan.com.au or otherwise purchase Goods (whether online or directly) from ROR.
“Conditions” means these Terms and Conditions and any agreed variations from time to time notified to You in writing.
“Delivery Address” means the address to which the Goods are to be delivered as stated on the Order.
“Delivery Costs” means the costs of delivery of any Goods to Your Delivery Address and referred to on the website.
“Goods” includes services and goods displayed or represented on the website and will be deemed to refer to any goods obtained from ROR from time to time described in an Order
and includes the packaging or get up of those goods.
“GST” means any Goods and Services Tax.
“Intellectual Property Rights” includes all rights in respect of copyrights, trademarks, patents, designs, protection of confidential information and photographic and illustrative representations of the Products, whether arising under Statute or otherwise.
“Online” means by way of the website.
“Order” means an order by You to purchase goods from ROR.
“Product(s)” means any goods represented on the website or otherwise available for purchase from ROR.
“price list” means the current list of prices of the ROR Goods from time to time published on the website.
“Privacy and Security statement” means the privacy and security statement contained on the website.
“website” and “ROR website” means internet website with the URL www.republicofrattan.com.au and associated or linked websites conducted by ROR.