For our standard shipping, large furniture items arrive packed in boxes and shipping does not include unpacking, setup, or trash removal. Issues that restrict delivery, which may include lift access, long driveways, higher than 2 stories, or streets with restricted access, may incur additional charges, but may not always be available or provided by third party carriers. If you require white glove service, for example for furniture delivery into your premises, unpacking, or setup, then the most suitable option is a removalist service, which may be at a higher cost, so please contact us for a quote if this is preferred. Please see our FAQ page for more information.
This product is individually hand made using natural materials ensuring each piece is distinctively different and possesses unique characteristics. Variations or imperfections in colour, design, size and finish may occur from piece to piece, and are not considered faults, rather they attest to the individual and unique qualities of natural products and their hand made nature. Cracking, splitting, natural defects or leaching of natural oils may be present in natural timbers and can cause unavoidable stains on light fabrics that come in contact with them.
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